General
Is there a warranty for this scanner?
Yes, the scanner comes with a one-year warranty that covers manufacturing defects. Extended warranties are available on our website at an additional cost. Picturestudio.com/support/
Where can I get technical support?
You can get technical support by visiting our website, where you will find user manuals, troubleshooting guides, and contact information for our support team.
I have a vertical lines appearing in my scan. Is there anything I can do to get rid of that?
First, in Settings check to see if reduce lines and streaks is enabled in settings if not enable that. If that doesn't help check if anything is physically on the lens of the scanner. If there is nothing on the lens the next step would be to ...
The software crashes when I try to scan. What should I do?
Ensure your computer meets the system requirements. Close other running applications to free up resources, and try scanning again. If the problem persists, reinstall the software
The scanner is not detected by my computer. What should I do?
Ensure that the scanner is properly connected to your computer via USB. Restart both the scanner and your computer. If the issue persists, contact our support team (LINK).
How do I know when I need to calibrate the Scanner?
To clean the Photo Scanner please use the including cleaning sheet and micro fiber cloth. Please follow the cleaning instructions on our website (LINK)
How do I know calibrate the Photo Scanner?
From the Settings menu, select “Calibrate” and following the provided instructions. Calibration sheets are in the Quick Start Guide, included with your scanner.
How often do I need to calibrate the scanner?
Over time, the image sensor could shift and calibration is needed for realignment. We recommend calibrating every 3-6 months, depending on usage; or sooner if you notice lines or streaks in your photos, changes in contrast or color accuracy.
Why do I need to calibrate my Photo Scanner?
To ensure the highest image quality, calibrating the scanner ensures the image sensor achieves is properly aligned to deliver the highest performance
How does the search feature work?
The search feature allows you to find photos by typing in keywords from notes, tags, dates, or location (if added). The software will display all matching results based on your search query
How do I tag my photos?
You can tag your photos by selecting a photo, clicking on the 'Tag' button located in the right menu, selecting people or objects and adding relevant keywords. Tags can include names, locations, and events.
What services does PictureStudio work with?
Picture studio can be configured to work with several cloud services, including Google Drive, Dropbox, OneDrive, iCloud (Mac only), Flickr, Pintrest, and Facebook. Please keep on additional services becoming available.
Can the photos be saves to Google Drive or other cloud services?
Yes, you can configure PictureStudio to work with several services, including Google Drive, One Drive, iCloud (Mac), Dropbox, and Flickr. You can configure and enable these services from the Settings page.
How do I organize my photos?
You can organize your photos by creating folders, adding tags, creating notes, and using the sorting and filtering options provided in the software.
Is there a limit to the number of photos I can add to an album?
There is no specific limit to the number of photos you can add to an album, but it is recommended to keep albums manageable for easier browsing.
How can I create photo albums?
You can create photo albums by clicking the + icon above the inbox icon. You can also create albums by selecting the photos you want to include, then right-clicking and selecting an existing album or 'Create Album' from the menu. You can name the ...
How does the Colorization tool know what color things are?
The Colorization feature uses artificial intelligence (AI) and machine learning (ML) to based analyze the photo and automatically infuse a color palette into grayscale photos.
Can I manually adjust the enhancement settings?
Yes, you can manually adjust exposure, brightness, contrast, saturation, and other settings to achieve the desired look.
What image enhancement features are available?
The software includes features like auto-enhancement, color restoration, red-eye removal, and sharpening tools to enhance the quality of your scanned images.
Do the Photo Scanner and PictureStudio work with Chromebooks, IPads, or Android tablets?
The Photo Scanner and PictureStudio software are compatible only with Windows and Mac operating systems. However you can view and share photos through various cloud services that can be configured in PictureStudio.
What format are the photo’s saved in?
The default is PNG, however, you can select JPEG or BMP. You can change this selection from the Settings menu.
Are there any special considerations when scanning old photos?
When scanning older photos with torn or frayed edges, we recommend placing them in the provider carrier sheet to protect the photo from additional damage. It is not recommended to scan photos with cardboard backing.
Can I import photos from other sources?
Yes, you can import photos from various sources such as USB drives, external hard drives, memory cards, and cloud storage services.
How do I scan a photo using this scanner?
Simply place your photo face down with the top of the photo pointing down in the scanners paper tray. Open the scanner software, and click on the 'Scan' button. If auto-scan is enabled, the scanner will automatically detect the photo and begin ...
What are the system requirements for the PictureStudio software?
The software requires Windows 10 or higher or Mac OS 11 or above; For optimal performance, it is recommended to have 8GB of RAM and 2GB of free disk space (excluding space for storing photos; and Internet access.
Does this scanner work with both Mac and Windows?
Yes, the scanner is compatible with both Mac and Windows operating systems.
I deleted some photos, is there a way to restore them?
Yes, if you go to the trash icon, you have the option to select which photos you want to restore. Once the photos are selected, select the “Restore” button at the bottom right and all of the selected photos will return to their original locations. ...
I have notes on the back of an old photo, can I scan both sides?
Yes, to scan both sides you can hit the three dots next to the scan button. Enable by selecting 2-sided scanning from this menu. After scanning the first side, you will be prompted to scan the second side. Simply flip the photo over and place back ...
Do I need to have my scanner connected to my PC to use the PictureStudio software?
To activate and start using PictureStudio, you will need to plug you scanner into your computer when prompted during set up. Once the software is activated, you can use PictureStudio without keeping the scanner connected.
What file formats can I export to?
PictureStudio can export images in PDF, JPEG, PNG and BMP file formats.
Can I scan documents?
The Photo Scanner is specifically designed to scan and enhance photos, however can support documents. Documents can be exported as PDF, however at this time with limited other functionality.
What is the clear carrier sheet used for?
It is recommended to use the carrier sheet when scanning old fragile or torn photos. This will ensure the photo is scanned without causing damage. You also may find it useful when scanning photos with a high glossy finish. This will allow the photo ...
Can I scan multiple photos at one time with my Photo Scanner?
The scanner was specifically designed to scan and protect the integrity of old photos. Only one photo can be placed in the feed tray at a time.
What size photos can I scan?
The Photo Scanner can scan photos sizes: 1” x 1” to 8.5” x 11”. The Photo Scanner can also accommodate panoramic photos up to 12” long.
What types of photos can I scan with this scanner?
You can scan various types of photos, including prints, Polaroids, and photo paper of different sizes and finishes.
What is this scanner designed for?
This scanner is specifically designed for scanning and digitizing old photos, enhancing images, creating and organizing in photo albums, and tagging photos for easy searching. It works on both Mac and Windows operating systems.