The software crashes when I try to scan. What should I do?
Ensure your computer meets the system requirements. Close other running applications to free up resources, and try scanning again. If the problem persists, reinstall the software
Related Articles
How do I scan a photo using this scanner?
Simply place your photo face down with the top of the photo pointing down in the scanners paper tray. Open the scanner software, and click on the 'Scan' button. If auto-scan is enabled, the scanner will automatically detect the photo and begin ...
Can I scan documents?
The Photo Scanner is specifically designed to scan and enhance photos, however can support documents. Documents can be exported as PDF, however at this time with limited other functionality.
What size photos can I scan?
The Photo Scanner can scan photos sizes: 1” x 1” to 8.5” x 11”. The Photo Scanner can also accommodate panoramic photos up to 12” long.
What are the system requirements for the PictureStudio software?
The software requires Windows 10 or higher or Mac OS 11 or above; For optimal performance, it is recommended to have 8GB of RAM and 2GB of free disk space (excluding space for storing photos; and Internet access.
What types of photos can I scan with this scanner?
You can scan various types of photos, including prints, Polaroids, and photo paper of different sizes and finishes.