The scanner is not detected by my computer. What should I do?
The scanner is not detected by my computer. What should I do?
Ensure that the scanner is properly connected to your computer via USB. Restart both the scanner and your computer. If the issue persists, contact our support team (LINK).
To activate and start using PictureStudio, you will need to plug you scanner into your computer when prompted during set up. Once the software is activated, you can use PictureStudio without keeping the scanner connected.
Yes, the scanner comes with a one-year warranty that covers manufacturing defects. Extended warranties are available on our website at an additional cost. Picturestudio.com/support/
This scanner is specifically designed for scanning and digitizing old photos, enhancing images, creating and organizing in photo albums, and tagging photos for easy searching. It works on both Mac and Windows operating systems.
From the Settings menu, select “Calibrate” and following the provided instructions. Calibration sheets are in the Quick Start Guide, included with your scanner.