What is the clear carrier sheet used for?

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• Are there any special considerations when scanning old photos?

  When scanning older photos with torn or frayed edges, we recommend placing them in the provider carrier sheet to protect the photo from additional damage. It is not recommended to scan photos with cardboard backing.

• How do I know when I need to calibrate the Scanner?

  To clean the Photo Scanner please use the including cleaning sheet and micro fiber cloth. Please follow the cleaning instructions on our website (LINK)

• I have a vertical lines appearing in my scan. Is there anything I can do to get rid of that?

  First, in Settings check to see if reduce lines and streaks is enabled in settings if not enable that. If that doesn't help check if anything is physically on the lens of the scanner. If there is nothing on the lens the next step would be to ...