Yes, the scanner comes with a one-year warranty that covers manufacturing defects. Extended warranties are available on our website at an additional cost. Picturestudio.com/support/
You can get technical support by visiting our website, where you will find user manuals, troubleshooting guides, and contact information for our support team.
First, in Settings check to see if reduce lines and streaks is enabled in settings if not enable that. If that doesn't help check if anything is physically on the lens of the scanner. If there is nothing on the lens the next step would be to ...
Ensure your computer meets the system requirements. Close other running applications to free up resources, and try scanning again. If the problem persists, reinstall the software
Ensure that the scanner is properly connected to your computer via USB. Restart both the scanner and your computer. If the issue persists, contact our support team (LINK).
This scanner is specifically designed for scanning and digitizing old photos, enhancing images, creating and organizing in photo albums, and tagging photos for easy searching. It works on both Mac and Windows operating systems.
From the Settings menu, select “Calibrate” and following the provided instructions. Calibration sheets are in the Quick Start Guide, included with your scanner.